Policies

Cancellation Policy: We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide at minimum 24 hours notice. This will enable for another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that slot to other people which will result in a cancellation fee of up to 100% of the service rate.
 
No-Show Policy: Clients who do not show up for their appointment without a call to cancel an office appointment or treatment appointment will be considered as NO SHOW. Patients who No-Show two (2) or more times in a 12 month period, may be dismissed from the practice thus they will be denied any future appointments. Patients may also be subject to 100% of the service fee. The Cancellation and No Show fees are the sole responsibility of the Client and must be paid in full before the patient’s next appointment. If you used a Groupon for your appointment, your Groupon will be redeemed and you will not be eligible to attend our clinic with another Groupon Voucher.
We understand that Special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.

Groupon Policy: Groupon Purchases are for NEW Clients Only. If you purchase a Groupon and have visited us before, please contact Groupon for a refund as we do not handle Groupon Refunds. 

New Clients: New Clients must have a credit card or a PAID Voucher on file to HOLD appointments . Please understand that your form of payment will be charged should you fail to show for your appointment.

WAIVER: All clients are emailed a HIPPA Compliant waiver that should be signed prior to attending your first session at the studio. Upon visiting us you are automatically agreeing to the following statements as it relates to your massage services:

  • I understand that massage therapy is provided for stress reduction, relaxation, relief from muscular tension, and improvement of circulation and energy flow.
  • If I experience pain or discomfort during the session, I will immediately inform my therapist so that pressure/strokes can be adjusted to my level of comfort. I will not hold my therapist responsible for any pain or discomfort I experience during or after the session.
  • I understand that the services offered today are not a substitute for medical care. I understand that my therapist is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat physical or mental illness.
  • I affirm that I have notified my therapist of all known medical conditions and injuries.
  • I agree to inform the therapist of any changes in my health and medical condition. I understand that there shall be no liability on the therapist’s part should I forget to do so.
  • I understand that massages at E-motion Sports Massage are entirely therapeutic and non-sexual in nature.
Memberships: The Wellness Membership has been discontinued (All members have been grandfathered into the wellness membership pricing). $15/monthly and is auto charged by debit/credit card or an updated paypal account. Your form of payment will be charged on a month-to-month basis. Clients must email us directly with a 30 days notice to emotionmassage@gmail.com to cancel or suspend their membership accounts.Those grandfathered into the program may not reinstate their memberships once cancelled and will be subjected to standard rates.
Referrals:  Anyone who refers a client to the studio will receive a $30 credit in their account to be used ONLY for an additional 30 minutes towards their next 60 minute Massage Service. This referral program is not currently eligible for Acupuncture or Yoga Services.Please be sure that the client being referred to our studio mentions you by name.
Tips: Tips are generally appreciated but not required or included in payment. The following are just suggested amounts if you wish to tip your therapist:
60 minute Massage + Stretching: $15- $20 
90 min Massage + Stretching: $25-$30